Refund policy

OUR SATISFACTION GUARANTEE
Lotus Yarns believes in product quality and excellence, and that belief extends to you -- our valued consumer.

RETURNS
If you are dissatisfied, you may feel free to return unopened merchandise for a full refund within 30 days (customer is responsible for return shipping).

Please return items to:

Lotus Cashmere Co.,Ltd
No.988 Zhonghua Street
Xingtai, Hebei
China 054000
Tel: 86-319-2292528

Please be sure to send your package via insured Parcel Post like Fedex ,UPS or DHL.

Customers are responsible for return shipping costs.

REFUND PROCESSING TIME

Once we receive and inspect your return (processing takes 3-5 business days), we will notify you of the approval or rejection of your refund.

REFUND ARRIVAL

 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Please note: All clearance items are FINAL SALE and cannot be returned.